Test review chapter 4&5 - International Management and Comparative View

From Professor Mr.Julio Cesar Amaro de Paula

1/ 50% - 90%Managers spend between 50% and 90% of their time talking to people
Managers communicate to:
Coordinate activities
Disseminate information
Motivate people
Negotiate future plans

2/ Trust in communication
Guidelines for developing trust
Create a clear and calculated basis for mutual benefit
Have realistic commitments and good intentions to honor them
Improve predictability: resolve conflicts and keep communication open
Develop mutual bonding through socializing and friendly contact

3/ Can you explain Mono-Chronic Cultures and Poly-chronic Cultures
Mono-chronic Cultures – Time is experienced in a linear manner; generally mono-chronic people concentrate on one thing at a time and adhere to time commitments
Poly-chronic Cultures – Many things occur simultaneously and emphasize involvement with people

4/ the naturel of the organization information system affected by
Organizational structure
Staffing policies
Leadership style

5/ What are the info technology communication?
The Internet as a global medium for communication allows companies to develop a presence in markets globally
Companies must adapt their web communication to deal with local cultural variables

6/ What are the negotiation step?
Preparation
Relationship Building
Exchange of task-related information
Persuasion
Concession and agreement

7/ Successful management of intercultural negotiation requires the manager
To gain specific knowledge of the parties in the upcoming meeting
To prepare accordingly to adjust to and control the situation
To be innovative

8/ Negotiation Support Systems (NSS) can provide support process by ?
Increasing the likelihood that an agreement is reached when a zone of agreement exists (solutions that both parties would accept)
Decreasing the direct and indirect costs of negotiations, such as costs caused by time delays (strikes, violence), and attorneys’ fees, among others
Maximizing the chances for optimal outcomes


9/ Stages in the Rational decision making model are
Defining the problem
Gathering and analyzing relevant data
Considering alternative solutions
Deciding on the best solution
Implementing the decision

10/ Culture Variables affecting decision making , are they
Objective (basing decisions on rationality) versus subjective (basing decisions on emotions) approach
Risk tolerance
Locus of control – internal (managers in control of events), or external (managers have little control over events)

Thank you!